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Troubleshooting and Best Practices

Safe diagnostic steps for common tracking problems, plus a launch checklist and FAQ.

For each issue: check causes, run safe diagnostics, note what you found, and escalate to your tracking provider (platform behavior) or Google Ads support (disapprovals). DNS propagation, TLS certificates, platform settings and certification status are separate issues.

Tracking link doesn’t open

Causes: DNS not resolving, server down, TLS error, typo. Inspect: curl -I, DNS lookup. Document the status code and time.

Destination parameter missing or malformed

Causes: wrong parameter name, dropped by a hop. Inspect: the raw URL and each hop’s Location header.

Incorrect URL encoding

Decode the nested value and compare it with the intended URL; watch for double encoding.

Redirect loops

Look for two rules pointing at each other (e.g. HTTP/HTTPS or www rules). Trace hops until the repeat.

Landing page inaccessible

Check status code, firewall or geo rules, and bot blocking that may also block reviewers.

Works in a browser, fails in an ad test

Compare headers and user agents, check timeouts and redirect limits, and confirm the tracker isn’t blocking automated checks. Never serve reviewers different content.

Template variables misconfigured

Compare with current Google Ads Help for valid ValueTrack parameters and field usage.

CNAME changes not propagated

DNS caching (TTL) delays changes; query the authoritative nameserver and wait.

HTTPS certificate errors

Check expiry, hostname match and chain. A new CNAME may need the provider to issue a certificate for your domain.

Destination changes unexpectedly

Review tracker rules, rotators and platform settings. Unexpected destinations are a compliance risk; audit and document.

Tracking-related disapproval

Read the stated reason, re-test the full journey, fix the configuration, and contact Google Ads support if the reason is unclear. Do not attempt to bypass review or disguise destinations.

Final launch checklist

0 / 8 reviewed

FAQ

Can this checklist guarantee approval?

No.